Privacy Policy

1. The short version

Information we collect – You give us most of the information we hold when you create an account, post a job, set up a professional profile or contact us. We also collect some information automatically when you use the Platform.

How we use it – To run the marketplace, verify professionals, process payments, keep the Platform safe and support you during a job.

Sharing – We share information between customers and professionals as needed for a job, and with service providers who help us operate the Platform. We do not sell your personal information.

Your rights – You can access, correct or delete your information and object to certain uses, as described in section 11.

2. Information We Collect

Information you give us – Name, email address, phone number, password, address or service area, job details, messages and reviews.

Professional verification – Identity, business, insurance and payout details submitted during verification.

Automatically collected – Device and browser information, IP address, pages viewed and interactions with the Platform.

3. How We Use Your Information

We use personal information to:

•Create and manage your account.

•Publish and review job posts and match them with relevant professionals.

•Verify professionals and maintain trust on the Platform.

•Process payments and secured funds.

•Provide support and handle disputes.

•Prevent fraud and keep the Platform secure.

•Send service messages and, where you agree, marketing communications.

4. Legal Basis for Processing

Where required by applicable law, we process personal information on one of these grounds: to perform our contract with you, to meet legal obligations, for our legitimate interests in running a safe marketplace, or with your consent, which you can withdraw at any time.

5. How We Share Information

Between users – When a professional responds to a job or is hired, relevant details are shared between the customer and professional so the work can go ahead.

Service providers – We use trusted providers for hosting, payments, verification and communications, under contracts that protect your information.

Legal requirements – We may disclose information when required by law or to protect the rights and safety of users and GotFixt.

6. Professional and Customer Data

Professional profiles – Your business name, services, service area, verification status and reviews are shown publicly on the Platform.

Customer job posts – Job descriptions and general location are visible to professionals. Your exact address and contact details are only shared once a professional is hired.

7. Payments and Transaction Data

Payments are processed by our payment partners. We keep a record of amounts, dates and job status, but full card details are handled by the payment provider and not stored by GotFixt.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the Platform is used. You can manage cookies in your browser settings; some features may not work without them.

9. Security

We use technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No system is completely secure, so please keep your login details private.

10. Data Retention

We keep personal information for as long as your account is active and as needed to provide the service, meet legal and accounting obligations, resolve disputes and enforce our terms.

11. Your Rights

Depending on where you live, you may have the right to:

•Access the personal information we hold about you.

•Correct inaccurate information.

•Ask us to delete your information.

•Object to or restrict certain processing.

•Receive a copy of your information in a portable format.

•Lodge a complaint with your data protection authority.

12. Children

The Platform is not intended for children. We do not knowingly collect personal information from anyone below the minimum age permitted where they live.

13. International Data Transfers

Some of our service providers may process information outside your country. Where this happens, we use appropriate safeguards to protect it.

14. Updating or Deleting Personal Information

You can update most of your information in your account settings. To request deletion of your account or information, contact us through the contact page. Some information may be kept where we are legally required to.

15. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date at the top shows when it was last changed.

16. Contact Us

If you have questions about this Policy or how we handle your information, please get in touch through the GotFixt contact page.